Service Health assists you in viewing the overall health of your organization’s Microsoft Teams, and Skype for Business Online environment, measuring call quality or your Skype for Business environment, measuring call quality, service availability and end user satisfaction
NOTE:
Service availability and user satisfaction are only displayed in the Skype for Business pages, they are not displayed in the Microsoft Teams or Skype for Business Online pages.
Service health issues can arise from a wide range of possibilities, which when they occur are potentially costly and could cause setbacks to significant investments already made including tangible investments, customer satisfaction and goodwill. Detection, diagnosis, and resolution of an issue greatly reduces the impact of that issue.
The Service Health dashboard provides you with the key information and ability to track current status and health of your organization’s Skype for Business environment, focusing upon poor calls, service availability and user satisfaction.
The Service Health dashboard provides you with the key information and ability to track current status and health of your organization’s Microsoft Teams or Skype for Business Online environment, focusing upon Poor Calls.
The Service Health dashboard home page displays:
For Skype for Business:
- KPI cards for:
o Service availability results
- Comparison charts displaying:
o Poor calls compared to user satisfaction
o Service availability compared to user satisfaction
For Microsoft Teams and Skype for Business Online:
- All poor calls KPI card
Select a KPI card or a chart provides further detailed information.