NOTE:
Service Availability is only displayed in the Skype for Business pages, it is not displayed in the Microsoft Teams’ pages as this data is not being tracked for Microsoft Teams or Skype for Business Online pages.
PowerSuite provides an end to end view of your organization’s Skype for Business system, enabling you to improve the experience of your users within your organization. When small outages occur in any of the service components, these small outages are cumulative across the infrastructure impacting the Skype for Business service. Using PowerSuite assists you in your monitoring. Large issues can be identified quickly and intermittent issues can be monitored. Knowing this information, can assist you in determining if your organization’s Skype for Business has issues prior to the user being significantly affected.
PowerSuite’s service availability uses proactive synthetic monitoring and considers all the unsuccessful calls that end users experience, but are not reported by traditional monitoring, typically provided by the service provider. The traditional monitoring does not consider the dependencies that Skype for Business has on the infrastructure components necessary to enable all the service capabilities.