Alerts are sent via email; they are intended to provide immediate knowledge of a single Scenario success state change. Each alert is allocated a unique ID number.
Four types of alerts are sent which enable an organization to know exactly when validation is failing, and when that failure has been resolved:
- Failure Alert, this alerts of a Scenario that was previously succeeding that has now failed.
- Success Alert, this alerts of a previously failing Scenario that is now succeeding.
- Major Incident Alert, this alerts of a reduction in the calculated service availability below the low service availability threshold.
- Major Incident Resolved Alert, this alerts when a previously failing major incident that is now succeeding and the calculated service availability is above the high service availability threshold.
All failure and success alerts include:
- Information on the Scenario in question. Examples include:
o Scenario name
o Source User
o Target User where appropriate
- The time of the validation failing or previous failing validation succeeding.