A failure alert includes:
- Diagnostic information providing further insights into the type of failure and root cause analysis.
Examples include:
o Gateway IP address
o MSDiagCode
The figure below illustrates how the PowerSuite Monitoring Solution Failure Alerts can assist in the resolution of the issue.
Using the information contained within a failure alert, in addition to the knowledge of the scenario and components involved with that scenario, it is expected that the receiver of the alert is able to determine information associated with the root cause, and the impacted components. With this information:
- The end user scenario impacted is known immediately with the alert, without the need for actual end users to find and report the issue.
- Precise information is available without the need to ask users to capture and provide the information.
This information provided by Monitoring Solution, in addition to the combination of tools available with Lync or Skype for Business, will aid in quicker diagnosis of the cause and enable faster resolution of the issue.