The Wired External to Server calls are from clients which are not on the corporate network (example: users at home), and are utilizing wired connectivity to a server. These calls are similar to Wired Internal to Server calls, except that these are calls made from clients that are outside of the corporate network.
If the Wired External to Server scenario is displaying as having poor call quality issues, then it is likely not possible that the corporate network, is causing the poor call quality. quality. Instead it can be concluded that, external factors need to be focused on. The external factors that can be considered are listed in the Breakdowns section on the right hand side of the screen. Select the breakdowns to be navigated to the Operations Dashboard.