Incident Priority

The Incident Priority can be changed to low, medium, or high from the default. The default priority was set when the scenario was created.

Incident Category

The category of the incident is selected from the drop-down menu.

Incident Type

The Incident Type displays whether the incident is a sustained incident, or an intermittent Incident.

Incident State

The Incident State displays whether the incident is active (failing now), or inactive (not failing now)

Ticker ID

Unique ticket identifier entered by user. The Ticket ID enables association within any ticketing system (example: ServiceNow).