The PowerSuite Insights Center dashboard presents the key problems within your organization’s Skype for Business, Skype for Business Online, or Microsoft Teams environment, identifying the most critical problems that require attention. When metrics exceed PowerSuite’s permitted thresholds, an event is reported. All events from the same combination of PowerSuite entities (Example: an event that occurs with the same Subnet, the same Site and the same Call Scenario) are consolidated under a single problem and displayed in a Problem tile.
PowerSuite’s Insights Center provides a lifecycle for the Microsoft Teams, Skype for Business Online, or Skype for Business problems within your organization; it enables you to:
- Assign a problem status: New, In Progress, Resolved, Closed, or Ignored.
NOTE:
Problems are created with New status. All status changes (except Expired) are manually performed by the user.
Example:
When a user starts working on a problem, the user will change the status from New to In Progress.
- Provide and enter information of an external problem tracking system used by your organization.
- View historical data of a problem’s events, by navigating to the relevant dashboard.
The Insights Center dashboard enables you to view the Microsoft Teams, Skype for Business Online, or Skype for Business problems to determine the problems that need to be investigated. To drill down further to view more detailed information, click on the applicable dashboard button that displays in the details view that opens when you click on a problem tile or a list row.
NOTE:
The incident data is generated weekly and available after Monday 00:00 UTC. The anomaly data is generated daily and available after 12:00 UTC.