Call History

A summary of the calls the user has participated in is provided in the Call History. This summary displays:

 

-     Whether it was a call or a conference that the user participated in.

 

-     The date, time, and duration of the call or conference.

 

-     High level indicators of likely problems split between the user being searched for, and the other users in the call.

 

More specifics of a particular call are available by selecting the relevant call, and viewing the Call Details of that call.