The information in the Help Desk dashboard, can be used to inform the user why they are receiving bad audio quality. The information can be used to determine whether it is due to the following:
- The device they are using.
- The computer they are using.
- Whether they are using wireless, wired or mobile.
- The network protocol that is being used.
- Whether the issue was with the user or another user in the call.
Guidance is provided within the Help Desk dashboard for different scenarios, to assist you in informing the user how to improve their experience. This guidance is used to solve the user’s issues immediately, and is provided in the Call Details section of the dashboard. To view the guidance information and assist the user, click on the tabs in the Call Details. If guidance for the particular issue is not provided, PowerSuite provides you with the data to enable you to solve the call quality issue.