If you sum the total calls for all your platforms manually, the value maybe different from the value displayed in the ALL platforms page. This is possibly due to Microsoft Teams call routing, for example:
- Calls are made from a Teams user to a Skype for Business user
or
- A Teams user joins a Skype for Business conference
Some Microsoft Teams calls maybe routed via the Skype for Business Online infrastructure, and maybe reported by Microsoft APIs as being a Skype for Business Online call, even though you may not have subscribed to Skype for Business Online in your organization.
If you would like to view these calls separately, please contact support@unifysquare.com to enable Skype for Business Online platform in PowerSuite.