User Satisfaction uses the NSAT index of NSAT scores across a designated group of users. A NSAT survey is a survey sent to the designated group of users, to obtain a NSAT score for a certain product or service. Users are asked to rate their overall satisfaction with a product or service using a numeric 1-4 scale:
Where:
1 is very dissatisfied
2 is somewhat dissatisfied
3 is somewhat satisfied
4 is very satisfied
These scores are collected and calculated to create a NSAT score with a maximum score of 200.