Filtering of Calls by Geography Filter

 

The calls are filtered using the geography filter into the call scenarios as shown in the table below:

 

Service Health Call Scenario

How the Geography Filter is Applied to Call Scenario

All

A sum of all geography filter results for all the Call Scenarios.

Server to Server

NOTE:

Server to server scenario is not available for Microsoft Teams, or Skype for Business Online.

Information is displayed if both Server Endpoints are located within the current geography filter selection.

 

Example:

Both endpoints are within the selected site of Cologne.

Internal Endpoint to Server

Information is displayed based on the site location of the Internal Endpoint.

 

Wired Internal to Server

Information is displayed based on the site location of the Internal Endpoint.

Wireless Internal to Server

Information is displayed based on the site location of the Internal Endpoint.

External Endpoint to Server

Calls associated with the External node of the geography hierarchy.

 

Wired External to Server

Calls associated with the External node of the geography hierarchy.

Wireless External to Server

Calls associated with the External node of the geography hierarchy.

Endpoint to Endpoint

Information is displayed if either endpoint is located within the geography selection.

 

Example:

If the geography filter is set to Cologne:

 

One of the Endpoints is located in Cologne but the other Endpoint is not in Cologne, the call information will be displayed in this scenario owing to the fact that one of the Endpoints is located in Cologne.

Cellular Endpoint to Server

Calls are displayed in the External node in the geography hierarchy.

Web Experience to Server

NOTE:

Web Experience Transactions scenario is not available for Microsoft Teams, or Skype for Business Online.

Calls associated with the External node of the geography hierarchy.

Federated Endpoint to Server

NOTE:

Federated Endpoint to Server scenario is not available for Microsoft Teams, or Skype for Business Online.

Calls associated with the External node of the geography hierarchy.

PowerSuite Synthetic Transactions

NOTE:

PowerSuite Synthetic Transactions scenario is not available for Microsoft Teams, or Skype for Business Online.

 

Based on the PowerSuite Monitoring Rules configuration for geography hierarchy.

VPN to Server

VPN calls considered to be External, associated with the External node of the geography hierarchy.