Call Scenario Results CSV File

 

The scenario comparison information may be downloaded into a CSV file for further analysis.  To export a csv file:

 

1.  Select .

 

2.  Select Download CSV.

 

 

NOTE:

The exported CSV file contains further information for analysis that is not displayed in the chart. The file contains the following information:

 

-     Poor call percent - The percentage of poor calls from the total number of calls. (Poor Call Volume)/(Total Call Volume) x 100

 

-     Poor call volume - The number of poor calls for the scenario.

 

-     Total call volume - The total number of calls for the scenario.