Dial-In Conference Scenario

It is important that Lync or Skype for Business users who are not members of the organization are able to successfully join meetings, and dial-in users are able to dial into a meeting successfully. Any lack of functionality or challenges with joining a meeting, could lead to meetings being unsuccessful and potentially have business impacts. An example of the importance of this scenario is for sales meetings with customers, it is vital that these customers are able to successfully join the meeting or the potential sale could be lost. This scenario illustrated below validates that:

 

-     Lync or Skype for Business users can join a meeting

 

-     Dial-In users can join a meeting

 

 

 

 

 

 

NOTE:

Monitoring Solution uses techniques within the Lync or Skype for Business platform that ensure that any call will always flow via the correct gateways, in order for the correct behavior to apply for Inbound PSTN and Dial-In Conference scenarios.

 

 

 

 

 

Scenario

Monitoring Solution Behavior

Validates

Dial-In Conference

 

-      Edge Signaling

-      Edge Relay

-      Lync or Skype for Business availability and routing is correct

-      Audio/Video MCU

-      Gateway or Sip Trunks

-      Meeting join behaviors

-      Conference Auto Attendant

-      Pool signaling interconnectivity

-      Slow response time and behavior (connection, registration, call acceptance)

-      Quality of call