A PowerSuite Monitoring scenario replicates the behavior of an external user calling a phone number, which uses a platform within your organization. A scenario identifies the impact that end users may experience, if there are failures of the environment hosting the platform. The environment has a range of aspects that could affect a call including:
- Carrier
- SBCs
- Network
- Firewalls
- UC platform
PowerSuite Monitoring scenarios assist you in controlling, monitoring, and understanding the end to end experience, and ensure that there are no gaps in the overall monitoring approach. Your organization may need to set up multiple scenarios to replicate the behaviors of users for all of the ingress points into the environment. Example: Calls into US office, vs calls into EMEA office.