The problem tiles may be organized using the drop-down menus in the left-hand corner of the Insights Center dashboard, one menu is for sorting, the other for filtering. To filter by problem status, use the first drop-down menu on the left-hand side of the dashboard, to select one or more of the following:
- New
This is a new problem. The problem’s status will remain New until a user moves it to another status.
- All
This status selection displays all problem tiles with any status.
This problem status is changed to In Progress by a user, when the problem has been moved from New and is currently actively being worked on.
- Resolved
The status is changed to Resolved by a user, when it is believed that the problem has been resolved and allows a buffer of time to validate the problem and ensure it has been corrected.
- Closed
The problem status is set to Closed by a user, when it is determined that the problem has been validated and fixed. If further events of this type occur, a new problem will be set up with a new Problem ID.
NOTE:
Once a problem has been closed, it can no longer be modified.
- Ignored
The problem is not considered to be important at this time, and you do not wish it to be displayed at this time.
Important
These problems will be hidden from all users who view the Insights Center dashboard, unless Ignored from the Show Problems menu is selected. It is important that you are sure that you wish this problem to be hidden.
- Expired
The problem is considered expired, if it has no events for at least one month, and the problem status is New.
- Events
By default, problems which only have events of the type Anomaly, are not displayed in Insights Center. Select “Display problems with anomalies, but no incidents” Marking this checkbox allows including such problems among the displayed ones.