Symbols used in Help Desk

The table below can be used as a reference guide for symbols used within PowerSuite and the Help Desk dashboard.

 

 

Symbol

Represents

Conference

Two party call

User

Device

Computer

Network

In-call data available

In-call data not available

Error

Device Optimized

Device Not Optimized

The overall call or conference is deemed to have bad audio quality issues.

The overall call or conference is deemed to have poor audio quality issues.

The overall call or conference is deemed to have good audio quality.