The Help Desk dashboard provides you, the Help Desk Technician with a tool to assist the Skype for Business user in identifying why voice quality issues are occurring and how to resolve those issues. Using PowerSuite Help Desk will assist you in serving their needs without having to escalate the issue.
Using the Help Desk dashboard has the following benefits:
- Quicker resolution of issue.
- Provides the user with an understanding of why they are receiving poor calls.
- Provides the user with information to ensure future calls offer a better experience, improving user satisfaction.
- Reduces the number of issues being escalated.