The computer column details the following information:
|
Information Provided |
Description |
|
NETBIOS Name |
Network Basic Input/Output System (NETBIOS) name of the endpoint. |
|
OS Version |
The user’s endpoint Operating System and version. |
|
Wi-Fi Driver |
User’s Wi-Fi Driver name. |
|
Wi-Fi Driver Version |
User’s Wi-Fi Driver version. |
|
Mac Address |
MAC address of the endpoint. |
|
IP Address |
IP address of the endpoint. |
|
Reflexive IP Address |
IP address used outside of the NAT. |
|
CPU Name |
Name of the CPU. |
|
CPU Speed |
CPU Processor speed rating. |
|
CPU Insuff. Event Ratio |
The percentage of calls where the insufficient CPU event was fired. When CPU cycles are insufficient for processing audio, distortions are caused in the audio. |
If the poor or bad call quality is caused by the computer, then guidance is provided.