Computer

 

The computer column details the following information:

 

Information Provided

Description

NETBIOS Name

Network Basic Input/Output System (NETBIOS) name of the endpoint.

OS Version

The user’s endpoint Operating System and version.

Wi-Fi Driver

User’s Wi-Fi Driver name.

Wi-Fi Driver Version

User’s Wi-Fi Driver version.

Mac Address

MAC address of the endpoint.

IP Address

IP address of the endpoint.

Reflexive IP Address

IP address used outside of the NAT.

CPU Name

Name of the CPU.

CPU Speed

CPU Processor speed rating.

CPU Insuff. Event Ratio

The percentage of calls where the insufficient CPU event was fired. When CPU cycles are insufficient for processing audio, distortions are caused in the audio.

 

If the poor or bad call quality is caused by the computer, then guidance is provided.