Help Desk color codes the quality of each call or conference to display if the audio quality was good, poor or bad quality.
|
Color |
Quality |
|
|
Bad |
|
|
Poor |
|
|
Good |
- For a call to be considered good, the user would not have experienced any problems with audio quality.
- For a call to be considered poor, the call would have audio quality issues that the user may have perceived.
- For a call to be considered bad, the audio quality was impacted significantly, causing problems for the user.