Week over week (WoW) or Month over Month (MoM) data values, are the deltas from the previous week or month displayed in the Key Metrics. WoW or MoM will be displayed based on the selection made for the time period.
The Executive Dashboard Key Metrics display WoW (week on week) if week was selected for the time period, and MoM (month on month) data is displayed if month was selected for the time period.
The Wow or MoM is represented as a percentage change for:
- Skype for Business All Poor Calls
- Skype for Business Service Availability.
- Microsoft Teams Active Users
For Skype for Business the Wow or MoM is represented as a value change for:
- Skype for Business User Satisfaction
- Skype for Business Calls
- Skype for Business Conferences
- Skype for Business Conference Minutes
- Microsoft Teams Meetings
- Microsoft Teams Calls
Example:
If the previous week recorded 25% Skype for Business poor calls and the current week recorded 28% poor calls then a +3% WoW change has occurred.
If the previous week recorded 25% Microsoft Teams Active users and the current week recorded 28% Active users then a +3% WoW change has occurred.