User Satisfaction displays the Skype for Business user satisfaction scores. The user satisfaction scores displayed are an index of the user satisfaction scores across a designated group of users. A User Satisfaction Survey is sent to a designated group of users, to obtain a User Satisfaction Score for a certain product or service. The Skype for Business User Satisfaction KPI displays the average user satisfaction score and the number of responses for the surveys. The chart line provides a quick view of the trend for this metric.
Click on the KPI card to navigate to the Service Health dashboard for further information.
The User Satisfaction KPI enables you to change the survey to be displayed in the Overview Executive Dashboard.