The Alerts and Thresholds tab of the Configuration Monitoring page allows you to configure the Service Availability thresholds that determine when Major Incident Alert and Major Incident Resolved Alert emails will be sent.
- A Major Incident Alert email is sent when the Service Availability drops below the Service Availability Low Alert Threshold. The recommended threshold is 80%.
- A Major Incident Resolved Alert is sent when the Service Availability returns to equal or greater than the Clear Alert Threshold. The recommended Service Availability Clear Alert threshold is 90%.
To configure the thresholds for the Major Incident Alert emails:
1. Navigate to the Monitoring page of the Configuration Dashboard.
2. Select Alerts and Thresholds tab from the pane on the left-hand side of the page.
3. Complete the fields. Information on the fields is detailed in the table below:
|
Field |
Description |
|
Enable Major Incidents Alerts |
Select this, if you wish PowerSuite to automatically send Major Incident emails. |
|
Low alert threshold |
Enter the threshold that the Service Availability is to drop to in your organization in order for PowerSuite to automatically send out a Major Incident Alert email. |
|
Clear alert threshold |
Enter the threshold that the Service Availability is to return to in order for PowerSuite to automatically send out a Resolved Major Incident Alert email. |
|
Enable NMOS Alerts |
Select this is you wish to send NMOS alerts when the NMOS drops below 3.0. |
NMOS
The NMOS Score for all the Scenarios is collected by PowerSuite to ensure that the Monitoring Scenarios are executing within the relevant period and time of the call. At the end of each Scenario call the NMOS value of between 0.0 and 5.0 is captured and recorded by PowerSuite. If the average NMOS score for all scenarios drops below 3.0 it is deemed a network failure