Configuring Help Desk

In the Help Desk Configuration page, the following are configured: 

•      SDN Data Obfuscation - If the SDN data you are sending to Unify Square is obfuscated: 

1.  Select The data coming from my environment is obfuscated checkbox. 

•      Adding Certificate Thumbprint - To add the certificate thumbprint: 
 

1.  Enter the certificate thumbprint for the SDN data being sent to Unify Square into the Add field. 
 

2.  Select Add. 

Note: The text must only be letters (A–Z) and numbers (0-9). 
 

•      Deleting Certificate Thumbprint - To delete the certificate thumbprint: 

1.  Select Delete Thumbprint when asked, Delete the selected thumbprint? If not, select Cancel. 

•      Show Public User Location (Work from Home) – To enable and show a user’s location: 
 

1.  Check the box below. 

Result: The user’s location will appear next to the User column (see example below). 

•      Unoptimized Device Reporting – To enable and show an unoptimized device report: 

1.  Check the box below. 

Result: The Guidance notification will display when a device is not optimized (see example below). 

•      Diagnostic Error Reporting - To enable and show a diagnostic error report: 
 

1.  Check the box below: 

Result: The call summary will display a poor notification in the diagnostics section (see example below).